Practical information

Good to know before you arrive

From parking and wifi to the swimming pool and laundry: below you'll find direct answers to the most frequently asked questions. Can't find your question? Feel free to ask! We'll respond as soon as possible, usually within 1 day.

No portal, you book directly with the owners

Golden Horizon is our own apartment and is also rented out by us. You book directly with René & Carmen, with an officially registered holiday home: VUT/MA/07009.

In short

The most important agreements, clear and direct at a glance:

Clarity from the start

Check-in

From 15:00 hours

Check-out

By 10:00 hours

Parking

Your own spot in the secure underground garage, for one car

Wifi

Fast wifi throughout the apartment

Ground floor

Ground level, with elevator to all floors

Cleaning & linens

Extra cleaning or linen change available upon request

Children

Warmly welcome

Pets

As much as we love animals: not allowed

Frequently asked questions

How does arrival work?

You're warmly welcome from 15:00 hours. On departure day, we'll wave you off at 10:00 hours. Before you head to Selwo, we'll send you all the details: the address, the route, and how check-in works. Coming a bit later or flying back early? Just let us know, and we'll explore the possibilities together!

Do we need to provide information in advance?

Yes. Spanish law requires us to register the details of all guests through the SES Hospedajes system. You'll receive an online check-in form from us that you fill out before arrival; it takes just a few minutes. Make sure the details match a valid passport or ID. We use them solely for this legal registration requirement.

Where can we park?

The apartment includes your own secure spot in the underground garage. With the remote control, you simply drive in. The parking spot is suitable for one car. Coming with two cars? Let us know, and we'll look at the best solution together or arrange a second parking spot for you.

Are pets allowed?

Pets are unfortunately not allowed in the apartment.

Is smoking allowed?

There is a complete smoking ban indoors. Smoking is permitted outside on the terrace, as long as the sliding door to the living room stays closed.

What are the pool rules?

To keep it a wonderful and safe place for everyone, we make sure that: • Safety comes first: We leave glassware at home. Use plastic cups or mugs around the pool. • Everyone gets a spot: We don't keep sun loungers reserved with towels when we're not using them ourselves. That way, everyone can enjoy the sun anytime. Enjoy swimming!

Are there house rules we need to follow?

To make your stay and that of our neighbors as pleasant as possible, we ask you to follow these agreements: • Quiet hours: Enjoy the pleasant evenings! Between 23:00 and 08:00, we keep it extra quiet outside so everyone can enjoy a good night's sleep. • Clean complex: Help keep the complex tidy by taking your household waste to the containers on the street daily. • Balcony & laundry: We like to keep the balcony neat. Please don't hang towels or other laundry over the edge. A handy drying rack is available on the terrace for you. • Fire safety: Since we live close together here, we avoid open flames (like candles, torches, and charcoal barbecues). This keeps everyone safe. • The wind: It can get quite windy here at times. Close your parasol when you leave or when the wind picks up? Then it stays nice and intact. Thank you very much in advance for your cooperation and we wish you a fantastic stay!

What's expected of us at checkout?

We hope you had a wonderful time! To make checkout smooth for you and us, we ask you to pay attention to the following when leaving: • The dishwasher: Clear your last dishes and start the dishwasher. We'll happily empty it for you later. • Windows and doors: Close all windows and doors properly and turn off the lights. Together, we save energy. • Keys & remote control: Take extra care of these until the very end. Because they provide access to the entire complex, replacing them if lost is very costly. If they go missing, we must charge you for these costs. You can of course hand over the keys during personal checkout. Safe travels home and we'd love to see you again next time!

Need extra service?

Discuss your wishes with us, and we'll see how we can fulfill them for you.

If something comes up

We're always here for you!

Whether it's a leaking tap, the air conditioning, or the containers: just let us know. We usually respond within an hour.

On-site help & medical care:

• Managers: Kevin & Anne are your point of contact on site.

• Medical help: Nearby clinic with a Dutch-speaking doctor.

• Pharmacy: Open 24/7.

• Emergencies: Call 112 (free, works without Spanish SIM card, English-speaking).

You'll find all exact addresses and phone numbers in the digital guide you receive after your booking.

Helpful to read

Rental and cancellation policy Apartment Golden Horizon

General terms and conditions

Article 1

If no deposit has been made within 8 business days, the reservation automatically lapses and we 'Apartment Golden Horizon' have the right to release the property again.

Article 2

The rental is intended solely as a holiday home. Permanent residence is not permitted.

Article 3

It occasionally happens that unexpected construction work takes place in the immediate vicinity of our accommodation. We cannot accept responsibility for this. The same applies to noise disturbances caused by environmental factors, freight (construction) traffic. We also cannot protect you against environmental problems in your holiday area.

Article 4

Departure time on the departure day no later than 10:00. Arrival time on the day of arrival from 15:00. Any other arrangements only by consultation and with written permission from the landlord.

Article 5

For planned arrival times at the airport after 23:00, when booking your flight, a surcharge of €40 per booking will be charged, and for arrival after 24:00, a surcharge of €50 will be charged. For arrival by private transport, a surcharge of €40 will be charged after 23:00.

Article 6

Normal electricity consumption is included. If consumption exceeds the Kwh, 30 ct per kwh will be deducted from the deposit. This rule is included to prevent abnormal energy consumption.

Article 7

Tenant agrees to strictly comply with the parking rules of the HOA (association of owners), such as swimming pool opening times and quiet hours between 23:00 and 08:00.

Article 8

At the end of the rental period, keys must be returned to the manager. Check-out is always personally accompanied by our manager.

Article 9

Inspection of the property takes place within one week of departure. If there are no missing items or damage to the property, the deposit will be refunded to the tenant within one week.

Article 13

Tenant is required to comply with the house rules of the apartment/park, which are displayed in the park or in the rental.

Article 14

Tenant is not permitted to play sound carriers at high volume in such a way that direct neighbors might be disturbed.

Article 15

Tenant is not permitted to make any changes to the property or its contents.

Article 16

Tenant is required to inform the manager of this apartment of any broken glass, crockery, or other damage before departure.

Article 17

Tenant must report any damage or defects to the manager immediately upon arrival.

Article 18

Tenant is responsible for loss of keys and/or remote controls, which are handed over at the beginning of the rental period. In case of loss of keys and/or remote control, the costs of the keys and remote control and labor for replacement will be charged to the tenant. This damage will be offset against your deposit.

Article 20

Landlord is not liable for the consequences of burglary and loss of personal belongings.

Article 21

Landlord is not liable for any damage, in any form, incurred by tenants in or around the property, and also in the park and the (common) swimming pool.

Article 22

Landlord reserves the right to refuse tenants who arrive and stay with more persons than the maximum occupancy described for the property.

Article 23

Landlord is not liable for failure of electrical appliances but these must be repaired or replaced by the manager in consultation upon defect.

Article 24

Landlord is not liable for any errors or omissions in the descriptions of the rental properties

Cancellation conditions

• For cancellation up to 45 days before arrival date, cancellation costs are full refund.

• For cancellation from 45 to 30 days before arrival date, cancellation costs are 50%.

• For cancellation from 30 to 15 days before arrival date, cancellation costs are 70%.

• For cancellation from 15 days to the arrival date, cancellation costs are 100%.

• When booking the non-refundable holiday deal, cancellation costs are always 100%.

• If the property is cancelled by the tenant, the tenant has no right to restitution of the rental amount if the property is rented again partially or entirely during the tenant's booked period. The deposit already paid and final cleaning will be refunded upon full payment of the invoice.

• If the tenant indicates on the day the rental period begins or during the rental period that they will not (or no longer) use the rental, the tenant remains liable for the full rental price.

Payment conditions

The deposit amounts to 25% of the total rental amount and must be paid within 8 business days after the reservation. The remainder of the rental amount must be paid no later than 8 weeks before the start of your stay and rental period. For bookings made within 8 weeks of the start of your stay, the full rental amount must be paid. The booking is only final once the landlord has received the deposit or rental amount in their account. Payment can only be made by bank transfer to R.Derks App Golden Horizon on account number: NL..RABO…………… with your name and period as reference. Your payment receipt with our invoice is your booking confirmation.

Deposit

The deposit of €500.00 will be returned to your bank account within 1 week after inspection and any deduction for damage, breakage, or missing items, or if the property is not left in good and neat condition. We ask you to leave the property in good and neat condition so that the next tenants can move in from 15:00.

Finally:

We strongly advise you to take out cancellation insurance and send us a copy of the front page of the policy. Any cancellation must always be confirmed to the landlord in writing by return of post. We also require that the tenant has their own liability insurance.

Our house & park rules

Rest and Quiet Consider your neighbors. Quiet hours apply between 23:00 in the evening and 08:00 in the morning. Loud parties or loud music are strictly prohibited.

Air Conditioning & Energy: Turn off the air conditioning and lights when you leave the apartment or are away for extended periods. Keep windows and doors closed when the air conditioning is on.

Waste and Rubbish: Dispose of household waste daily in the waste containers outside on the street (located near the complex). Don't leave any waste on the balcony or in common hallways.

Swimming Pool and Complex Follow the rules of the Association of Owners (HOA). Reserving sun loungers with towels is not permitted, and glassware is prohibited around the swimming pool.

Smoking: Smoking is only permitted outside on the balcony or terrace (with the door to the living room closed). Complete smoking ban inside the apartment.

Pets: Pets are not allowed.

Keys & Checkout: Loss of keys or remote controls from the complex entails replacement costs. Please start the dishwasher, turn off lights, and close the doors properly when leaving.

Sun shading and Parasols: The wind on the Costa del Sol can suddenly pick up. If it's very windy, please close the parasols. Also close the parasols when leaving the apartment or going to bed to prevent damage.

Wet clothes on balconies: Our HOA (association of owners) prohibits hanging towels or laundry over the balcony railing as it spoils the street view. A drying rack is available for this purpose.

Article 10

It is prohibited to make open fires on the terrace or garden due to fire hazard.

Do you have another question?

Feel free to ask! We respond as soon as possible, always within 1 day.

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